Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Work in accordance with organisation’s agreements and legislative requirements

1.1

Identify organisation’s business goals, ethics, products and environmental services relevant to role

1.2

Follow environmental management requirements, including sustainable energy principles and work practices relevant to role

1.3

Read and follow organisation’s policy and procedures relating to employment, security, confidentiality and reporting lines

1.4

Read and follow work health and safety (WHS) and regulatory requirements, codes of practice, standards, hazards and risks, and control measures relevant to environmental technical services provided

2

Provide environmental technical services

2.1

Identify workplace roles and responsibilities of personnel working within the environmental function

2.2

Identify typical tasks and calendar of events in work area

2.3

Recognise and locate the equipment and resources required for everyday work

2.4

Read and follow work instructions to perform environmental technical tasks correctly, safely and efficiently

2.5

Seek clarification on work instructions

2.6

Maintain own work area, equipment and materials in a safe and organised manner according to workplace procedures

3

Organise daily work efficiently

3.1

Assess and prioritise workload according to level of responsibility

3.2

Advise supervisor if additional resources or support are required to improve performance

3.3

Undertake duties in a positive manner to enhance workplace cooperation and efficiency

4

Communicate and liaise effectively with customers, contractors and stakeholders

4.1

Listen actively and use appropriate language when communicating with other people

4.2

Respond appropriately to verbal and written messages

4.3

Record and convey information so that it is clearly understood

4.4

Respect the values, concerns and diverse views of people involved in, or impacted by, organisation’s activities

4.5

Resolve conflict through meaningful negotiation and compromise

4.6

Redirect inquiries or disputes beyond own area of responsibility to relevant personnel for action

4.7

Adhere to site agreements and protocols to maintain credibility and trust

5

Accept responsibility for quality of own work

5.1

Monitor and adjust work practices to ensure that the quality of outputs is maintained

5.2

Identify and report opportunities for improvements in procedures, processes and equipment in work area

6

Identify own learning needs

6.1

Identify career options and training opportunities in the organisation

6.2

Consult appropriate personnel to identify own learning needs for future work requirements and career options